Your ticket includes a full 120-minute festive adventure: an interactive show, a gift from Father Christmas (for children's tickets), the opportunity to take photos with the characters, and a magical holiday atmosphere from start to finish.

We want your day to be easy and joyful, from start to finish.Here are some helpful tips before you visit:

🕓 Arrive early – 15-20 minutes before the start time – to easily check in, take photos in the photo zone, and find your seat.

🎟 Tickets – Keep your e-ticket handy for quick check-in.

♿️ Accessibility – The venue is fully accessible for people with limited mobility. Please let us know in advance if you need additional assistance.

⏰ Duration – Each event lasts approximately 120 minutes, including the show and additional activities.

The program is suitable for children aged 2 to 10, but the whole family will enjoy the event, from toddlers to grandparents. Important! We have prepared two programs:

- for children aged 2-4
- for children aged 5-10

This is the recommended age, but you decide for yourself whether the program is suitable for your child – it all depends on their personality and interests.

If you are planning to attend with a child under 2 or a child over 10, please contact us in the form below or the email provided – we will advise you on which program is more comfortable.

[email protected]

Children under 2 can attend the event free of charge (please note that gifts are only given to children with tickets).

If you are bringing a child under 2, please note that the show uses vibrant special effects, music, and lighting.

If you need help, please contact us in the form below or the email provided - we'll help you find the perfect program for your child:

[email protected]

The main program is in Russian to preserve the atmosphere of a Traditional Russian Celebration.

However, we understand that many families are bilingual, and often children are learning Russian while parents only speak English.

Our entire team is fluent in both Russian and English, so we'll be happy to help, advise, and welcome you in the language you're most comfortable with.

Yes, there is free parking near the venue. Details will be included in your booking confirmation email.

We strongly recommend purchasing tickets in advance - space is limited, and shows sell out quickly. Booking early entitles you to an Early Bird discount!

Yes! We are open to collaborations with brands, schools, and organisations that share our values ​​– creativity, connection, and family.

Contact us for partnership opportunities on the form below or using this email: [email protected]

Families' safety and peace of mind are our top priority. Every detail is thought through for comfort and organisation:

✅ DBS checks for all actors

✅ Public Liability Insurance for every event

✅ Detailed Risk Assessment of the venue and activities

✅ Entry and exit controls for safe guest movement

✅ Coordinators and first aid specialists are on site

For schools and groups, we provide all official documents upon request.

Yes, the venue has designated storage space for strollers. Our coordinators will help you store them safely and comfortably.